Care Elevate SMS Terms & Conditions

These terms govern SMS notifications sent by Care Elevate from (877) 577-3945. Our SMS program supports family communication and care coordination for assisted living and memory care residents—including care circle updates, new-message alerts, and other care-coordination notifications sent to enrolled family members and designated care contacts.

All messages are transactional notifications only. We do not send promotional or marketing messages. Message frequency varies based on care activity in your loved one's care circle (e.g., as care updates or new messages are posted). Message bodies are generic and do not contain protected health information; they link securely to the care portal.

Family members and designated care contacts are enrolled by facility staff during resident intake. There is no public or keyword opt-in page.

• Preference link: Each contact's first message includes a unique preference link where you confirm consent, set delivery preferences, or opt out permanently. The disclosure shown includes brand, message frequency, message and data rates, reply STOP to opt out, reply HELP for help, and links to Terms and Privacy. Consent is stored per contact with a timestamp.
• At any time: Manage preferences or opt out from the preference link in any message.

Examples of messages you may receive:

• "Care Elevate: You've been added to a care circle by [Facility Name]. You'll receive care updates here. Msg freq varies. Msg&data rates may apply. Reply STOP to opt out, HELP for help. Manage preferences: elev.link/p/xxxxx"
• "Care Elevate: New message in your care circle. View it here: elev.link/m/xxxxx — Reply STOP to opt out, HELP for help."
• "Care Elevate: A care update is available for your loved one. View it in your care circle: elev.link/m/xxxxx — Reply STOP to opt out."

Message and data rates may apply. Check with your carrier for details. Care Elevate does not charge for SMS; standard carrier fees apply.

You may opt out at any time by either method:

• Reply STOP to any message—we will send a confirmation and honor your opt-out immediately
• Open your preference link and opt out of care circle communications

Opt-out requests are processed immediately. You will receive no further SMS after opting out.

Reply HELP to any message for assistance, or contact us at support@care-elevate.com.

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and network conditions.

By opting in, you agree to these SMS terms and our Privacy Policy. We comply with CTIA guidelines, the TCPA, and carrier and platform requirements for toll-free and A2P messaging.

We may update these terms from time to time. Continued receipt of messages after changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.

These terms are governed by the laws of the State of Utah, United States.

Contact us at support@care-elevate.com.