Group care-circle threads
Family, staff, and medical contacts share one conversation per resident—so siblings and providers stay aligned without duplicate phone trees.
Care coordination for families & facilities
Keep the whole care circle in sync—without another phone tree
Care Elevate helps assisted living and memory care communities reach family and care contacts with secure group threads, care-event notifications, and a family portal— built for TCPA-aware opt-in and audit-ready communication.
From InfiNet Solutions LLC · Resident communications rolling out · Built for assisted living & memory care
The communication gap in long-term care
Facilities need more than outbound texts—they need coordinated care-circle communication with clear consent, routing, and history.
Scattered phone trees
Directors chase siblings, nurses, and doctors across texts and voicemails—with no shared record of who was told what.
Care circle out of sync
One family member hears about a fall before another. Providers call back into a black hole because nobody saw the first update.
PHI exposure risk
Clinical details in group texts and personal phones create compliance stress long before survey season.
No audit trail
When leadership asks who was notified after an incident, the answer lives in someone's camera roll—not your system.
How Care Elevate helps
A GroupMe-style group thread for each resident's care circle. Care events post to the thread and ping opted-in members with a secure link—SMS carries a notification, not clinical detail. Family and providers reply in the web portal; staff see the full history in one place.
Care-event notifications
When a fall, hospitalization, or other care event occurs, opted-in contacts receive a secure ping—not a wall of PHI in a text thread.
Family portal at care-elevate.com
Contacts open a secure web portal from an SMS link—no app install required in the first release. The full care-circle experience is rolling out with resident communications.
TCPA-aware opt-in
Contacts confirm consent and manage delivery preferences before operational messages. STOP and HELP are honored on every path.
Centralized contact roster
Replace scattered spreadsheets with a facility-managed care circle—emergency contacts, proxies, home health, and more in one place.
Audit trail
Outbound and inbound communications are logged so directors can explain who was notified and when—without digging through personal phones.
See what families experience
The preference page is where contacts confirm consent, choose SMS or email notifications, and opt out permanently. Our public demo shows the disclosure and controls reviewers—and families—will see when resident communications goes live.
Built for consent and accountability
Contacts opt in before operational messages. SMS notifications use generic wording and secure deep links—no resident names or clinical details in the text body. We do not claim HIPAA certification on this marketing page; see your agreements for environment-specific compliance posture.
Ready to elevate resident communication?
Request a demo to see how care-circle messaging fits your community—or explore the family preference experience while resident communications rolls out.